• Enables an easy representation of your business with quick responses
  • New smart replies
  • Visual product carousels
  • Unique welcome messages
  • Smooth transition from automated replies to a customer service agent

Customer Interaction

  • Helps brands connect with their customers and solve queries quicker
  • Available on mobile websites
  • Smart automated replies paired with live agents
  • Promoting innovative ways in which communication tools can be used on search

Lead Generation

  • Gives you a medium to run and manage your customers towards your business
  • Create and compete for your share of audience attention
  • Expanding Business Messages in maps and search
  • Integrate Business Messages directly with their service platforms

Experience true conversational commerce with Google Business Messages

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Connect with people searching for you

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Quick replies for FAQ

Build a quick reply bot for all your frequently asked business queries

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Reduction in Customer Support wait time

FAQ bots and live agents on chat help reduce customer support wait time

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Ease of access

Enables quick access through simple Google search at all times

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Smart Assistance

Helps customers view products with the help of engaging features such as carousels, suggested replies and photos

Engage customers through seamless automation and start building solutions with our Messaging API

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Global reach with
enterprise reliability

Help enterprises engage across channels worldwide with direct carrier connections.

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One platform,
multiple channels

A single API to access every communication channel your customers use.

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World-class support and
Regulatory Compliance

24/7 support for you and your team built for international laws and regulations.

Build Engaging Conversational Experiences
Build Engaging Conversational Experiences Icon
Messaging API
Single API for all your messaging needs
Bot Platform
Tools for building conversational experiences
Engagement Tools
Tools for conversational campaigns